FAQs
Frequently Asked Questions (FAQ)
Welcome to the CoolTank Pro FAQ section! Find quick answers to the most common questions about our products, orders, and policies.
1. What products do you sell?
We specialize in refrigerant gases, HVAC supplies, and related accessories. All our refrigerant cylinders are authentic, sealed, and meet industry standards.
2. How long does shipping take?
- Domestic Shipping: 3–7 business days.
- International Shipping: 7–15 business days.
3. Do you offer same-day shipping?
Yes! Orders placed before 3:00 PM (business days) are eligible for same-day dispatch.
4. Can I return a refrigerant cylinder?
Due to safety and regulatory reasons, opened refrigerant cylinders cannot be returned. Unopened items may be eligible for return within 14 days—see our Return & Refund Policy.
5. Do you ship internationally?
Yes, we ship to multiple countries, but refrigerant products are subject to local regulations. Please check your local laws before placing an order.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can also track it on our Order Tracking Page.
7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.
8. Is my payment secure?
Absolutely! Our website uses SSL encryption and secure payment gateways to protect your information.
9. Do you offer bulk discounts?
Yes! For wholesale or bulk orders, please contact us at support@cooltankpro.com.
10. How do I contact you?
You can reach us via email at support@cooltankpro.com or visit our Contact Page.